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IT System Support Analyst

SYSTEM SUPPORT ANALYST 1

Our Company is looking to grow our IT Department. This position will provide support and systems solutions to our 59 retail stores, Corporate location, Plant locations, and remote Business Partners. Position will report to the Director of IT and be based out of the Corporate Office located in Mount Airy, NC. Position may require some travel at times.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITY:

Provide prompt professional response to all incoming Support Requests from telephone and email sources

Accurately document details and resolution steps for all support requests in help desk systems

Escalate complex support issues within defined parameters to supervisor and/or appropriate vendor

Contribute to the solutions Knowledge-base by documenting new resolution procedures

Availability for on-call support is REQUIRED

Principal Technology hardware owner

- Initial setup and deployment of all company technical assets

- Accurately document add/move/changes of hardware asset allocations

- Create and document standard configurations for hardware setup

- Maintain current hardware warranty status for all deployed equipment

- Initiate procurement procedures with IT Director as needed

- Make brand/model recommendations to help keep systems current and effective

Maintain accurate user accounts for systems, including:

- CounterPoint Inventory Control and Point-of-Sale

- Microsoft Office 365

- Leonard Cloud Active Directory

Foster close interaction with the Leonard University Training Coordinator to ensure that trending support topics are making into the training agenda

Perform as Technical Liaison for any projects as directed by the IT Director

KNOWLEDGE/SKILLS/ABILITIES:

Highly skilled in handling high-volume of telephone support calls

High level of attention to detail

Proficient written communication skills with a focus on articulation of technical details

Intermediate level of computer networking troubleshooting skills

Versatile experience in the use of Remote Control support tools

General knowledge of inventory flow in a retail environment

Experience with CounterPoint SQL is highly preferred

Keen situational troubleshooting skills so to identify when escalation is required

Understanding of general cash management terms (Debits, Credits, Deposits, Posting, Reconciliation)

Benefits:

  • Training provided
  • Full-Time Employees are offered full benefits after 90 days
  • Health, dental, vision and life insurance and a 401K program with a company match.

A pre-employment drug screen and background check are required. This role is not just a job but an opportunity for you to build a career with one of the leading companies in our industry. Come build your career with us!

Company History:

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a privately owned retailer, manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers and accessories, carports, playhouses, pet and animal structures, gazebos, and outdoor furniture. We serve our residential, commercial and government customers through our 56 factory outlet stores in the five-state region of North Carolina, South Carolina, Virginia, West Virginia and Tennessee.

To learn more about our business, please visit our website at www. leonardusa. com



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